1. Respect

We handle your personal information with utmost respect, care and privacy. In this regard, we've set out all you need to know about our approach to your data.

2. Connecting with us

Have questions or concerns about your personal information? Send an email anytime to roxys@roxyschocolate.com and we will do our best to answer your questions and/or resolve any issues. Also, if you like, you may contact the Office of the Privacy Commissioner of Canada.

3. Using your information

We ask for your contact and payment details when making an online purchase. We use this information to process and check the status of your order, and send you an invoice. Without it, we're not able to  deliver the chocolate products you want to buy. Also, we use this information to contact you if, for example, we need to confirm delivery details of your order.

4. Newsletter

For those who subscribe, we may use your email address to send our newsletter with product details, current offers and other news. If you change your mind, no problem; you always have the option of withdrawing your permission at any time. Just click the ‘unsubscribe’ link at the bottom of the newsletter.

5. Surveys & Contests

We may request information from you via surveys or contests. If you choose to participate (i.e., this is completely your choice), we will ask for certain information such as name, shipping address, age, etc. This information is used to notify contest winners, award prizes, and for analyzing our website traffic for the purpose of improving your browsing experience on our website.

6. Sharing your information

We use your data only to provide services you request, and share data only with third parties who help us deliver your order, such as delivery services. We do not share your data with third parties for advertising purposes nor do we sell or rent your data. We monitor traffic patterns for aggregate use to analyze trends and administer our website in order to improve layout and design, and to do our best to create a satisfactory online experience for our users. For the purpose of performing analysis permitting such improvement, we may employ suitable third parties with whom we share information necessary to accomplish these objectives. This statistical information does not include any personally identifying information.

7. Questions about your information

If your information needs to be modified, please ask us to make the change. If you have created an account, you may be able to make modifications. If you want to view or receive a copy of our information concerning you, just ask. Note that it may be possible for you to have some of your information deleted from our records. You may also be able to object to the use of your data and restrict the ways in which it is used. If you have any questions, please send an email to roxys@roxyschocolate.com.

8. Consent

When you provide us with personal information to complete a transaction, verify your credit card, place an order, arrange for a delivery or return a purchase, this amounts to your implicit consent to our collecting your data and using it only for that specific reason. If we have another reason to ask for your personal information, such as for marketing purposes, we will either ask you directly for your express consent, or provide you with an opportunity to say no. If you expressly give consent or opt-in, and at a later time wish to withdraw consent or opt-out for any reason, let us know by sending an email to roxys@roxyschocolate.com.

9. Age of Consent

By using our website, you represent that you are at least the age of majority in your Province or State of residence, or that you are the age of majority in your Province or State of residence and have given us your consent to permit your minor dependent(s) to use our website.

10. Shopify

Our store is hosted on Shopify, Inc. Shopify provides us with an e-commerce platform that allows us to sell products and services to you. Your data is stored through Shopify’s data storage, databases and the general Shopify application. They store your data on a secure server behind a firewall. If you choose a direct payment gateway to complete your purchase, then Shopify stores your credit card data. It is encrypted through the Payment Card Industry Data Security Standard (PCI-DSS), which is a joint effort of brands like Visa, MasterCard, and American Express. PCI-DSS requirements help ensure the secure handling of credit card information by our store and its service providers. For more information, you may want to read Shopify’s Terms of Service or Shopify's Privacy Policy. Your purchase transaction data is stored only as long as is necessary to complete your purchase transaction. Following completion, your purchase transaction information is deleted.

11. Third Party Services

In general, third-party providers used by us will only collect, use and disclose your information to the extent necessary to allow them to perform services they provide to us. However, certain third-party service providers, such as payment gateways and other payment transaction processors, have their own privacy policies with respect to the information we are required to provide to them for your purchase-related transactions. For these providers, we recommend that you read their privacy policies so that you understand the manner in which your personal information will be handled. In particular, remember that certain providers may be located in or have facilities that are located in a different jurisdiction than either you or us. So, if you elect to proceed with a transaction that involves the services of a third-party service provider, then your information may become subject to the laws of the jurisdiction(s) in which that service provider or its facilities are located. As an example, if you are located in Canada and your transaction is processed by a payment gateway located in the United States, then your personal information used in completing that transaction may be subject to disclosure under United States legislation, including the Patriot Act. Once you leave our store’s website or are redirected to a third-party website or application, you are no longer governed by this Privacy Policy or our website’s Terms and Conditions.

12. Links

When you click links on our store, these links may direct you away from our site. We are not responsible for privacy practices of other websites and encourage you to read their privacy statements.

13. Disclosure

We may disclose your personal information if you violate our Terms of Service, or if we are required by law or legal process to protect and defend the rights and safety of our website and/or its users. This includes exchanging information with other companies for purposes of fraud and credit risk reduction.

14. Security

To protect your personal information, we take reasonable precautions and follow industry best practices to make sure it is not inappropriately lost, misused, accessed, disclosed, altered or destroyed. While we use ssl encryption to protect your information online, we also protect your information off-line. In this regard, only our employees who need this information to perform a specific job (for example, our account or customer service representatives) are granted access to personally identifiable information. If you provide us with your credit card information, the information is encrypted using secure socket layer technology (SSL) and stored with a AES-256 encryption. Although no method of transmission over the Internet or electronic storage is 100% secure, we follow all PCI-DSS requirements and implement additional generally accepted industry standards. In no event will Roxy's Chocolate be liable for special, indirect, exemplary, or consequential damages, or any damages whatsoever, including but not limited to, loss of use, data, or profits, without regard to the form of any action, including but not limited to contract, negligence, or other tortious actions, arising out of or in connection with the use, copying, or display of the contents of this site, even if Roxy's Chocolate ventures or an authorized representative of Roxy's Chocolate has been advised of the possibility of such damages.

15. Cookies

Cookies are typically used by most, if not all, e-commerce merchants, including Roxy's Chocolate. A cookie is a piece of data. When you visit a website, the website sends the cookie to your computer. Your computer stores it in a file located inside your web browser. The purpose of cookies is to help the website keep track of your visits and activity. We use this information to continually improve and update our website, expand product offerings, and keep you informed about stuff you may like. One example of the benefits of cookies: they keep track of the items in your online shopping cart as you explore a website. Without cookies, your shopping cart would reset to zero every time you clicked a new link on the site. That would make it difficult to buy anything online!

Managing cookies

All browsers give you a range of options for enabling, blocking and deleting cookies. Blocking all browser cookies could make it difficult to navigate a website and affect functionality. However, a setting that controls or limits third party and tracking cookies may help protect your privacy while still allowing for smooth site navigation and convenient online shopping.

Purpose

Our primary reasons for using cookies:

1. To make sure the website is functioning properly.

2. Analytic cookies anonymously collect data that allows for monitoring error messages, load times and general traffic. These provide us with information concerning why, where and when something goes wrong.

3. Tracking cookies analyze traffic and clicks, allowing us to optimize navigation and usability.

Cookies we use

Though we use the following cookies, you may choose to block them at any time:

_session_id, unique token, sessional. Allows Shopify to store information about your session (referrer, landing page, etc).

_shopify_visit, no data held. Persistent for 30 minutes from the last visit. Used by our website provider’s internal stats tracker to record the number of visits.

_shopify_uniq, no data held. Expires midnight (relative to the visitor) of the next day. Counts the number of visits to a store by a single customer.
cart, unique token. Persistent for 2 weeks. Stores information about the contents of your cart.

_secure_session_id, unique token, sessional storefront_digest, unique token. Indefinite. If the you have a password, this is used to determine whether or not you have if the current visitor has access.

16. Changes

We’re always looking to grow and improve our products and our website. The result being that we may ask you for additional data and/or we may change the way we use your data. Also, there may be changes to the law that affects usage of your data. If we do implement material changes, we'll update our privacy policy. With this in mind, it’s a good idea to review our privacy policy from time to time so you’re always fully informed.